Yes! We offer free delivery on orders over £30 (British pounds) or €40 (Euros) to ROI. Please note: if you use a discount code and your final total drops below £30, you will be charged postage, even if your cart originally qualified for free delivery.

Most UK orders arrive within 2-4 business days via Royal Mail or Fastway. You'll receive tracking information once your order has been dispatched. Ireland orders are similar timeframes.

We designed TruWash with families in mind — including the little ones and the furry members of the household. Our sheets are made with less harsh chemicals, are plant-derived, dermatologically assessed*, pH-balanced (6–7), free from phthalates, and OECD biodegradable. Our QuickShine is made right here in Northern Ireland from activated water — just "hungry water" doing the work.

As with any cleaning product, we'd always recommend keeping them stored safely out of reach of children and pets, and following the usage guidance on the pack. If anyone in your home has specific sensitivities or health concerns, it's worth checking the full ingredients list (always shown on the packaging) or chatting with your doctor or vet.

Got a question we haven't covered? Drop us a line at emily@truwash.co.uk — we're always happy to help.

*Dermatologically assessed. Full ingredient lists, safety information and an explanation of every claim are on our Ingredients, Safety & Claims page.

We call QuickShine™ "Hungry Water." We've removed all minerals by passing water through 5 separate, stringent filters. The result? Water that acts like a "dust magnet" trying to replace what we removed. It's chemical-free, streak-free, and safe to use on anything shiny—windows, mirrors, granite worktops, car windscreens, stainless steel, and more.

Streaks usually happen because:

• First-time use: You may need more product than usual to remove residue from previous cleaners
• Too much product: Less is more! Use a light mist
• Not using the POLISH cloth: Our POLISH cloth is essential for streak-free results
• Cloth contamination: Never wash the POLISH cloth with fabric softener—it ruins the cloth's effectiveness

A little goes a long way!

• Mop bucket: 2 tablespoons in warm water
• Spray mop bottles: 1 teaspoon
• Steam mops: A few drops directly on the pad

Using too much product causes streaking. Also, never wash your mop with fabric softener as it leaves residue.

Place the sheet directly in the drum with your laundry—NOT in the detergent dispenser drawer. This ensures proper dissolving and distribution.

Each pack contains 30 perforated sheets:

• Up to 60 washes using half a sheet per small load
• 30 washes using a full sheet per large load
• Most households get 45-50 washes per pack

No! BioPure™ is 3-in-1: detergent, stain remover, AND fabric softener. Your clothes will come out soft and fresh without needing any additional products.

If you're not completely satisfied with your purchase, contact emily@truwash.co.uk within 30 days of receiving your order. We'll arrange a return and refund—we want you to love our products! Return shipping labels will be covered by the customer in the case of sending back any products.

f your parcel is over a week late or arrives damaged, email Emily at emily@truwash.co.uk and she'll respond within 48 hours to resolve the issue. You can also contact Fastway (our courier) directly for faster resolution.

We're a small family-run business from Northern Ireland, not a faceless corporation. Every product is:

• Made with plant-derived ingredients, free from added optical brighteners, chlorine bleach and phthalates
• Tested and loved by our own family first
• Actually effective (no greenwashing or false promises)
• Backed by genuine customer service from Emily and our small team

We believe you deserve cleaning products you can trust completely.

Yes! Our products are plant-based where possible, biodegradable, packaged in recyclable bottles or plastic-free packaging (laundry/dishwasher sheets), vegan-friendly, and never tested on animals. We're committed to protecting your family and the planet. We are not perfect, but we do our best!

Email: emily@truwash.co.uk

Emily responds to all enquiries within 48 hours. Whether you need help with an order, have product questions, or need support—we're here for you!

With every single item you purchase, we donate meals to children in need through our partnership with Mary's Meals. Your order helps feed hungry children through Mary's Meals' school feeding programmes—up to 5 meals donated per product, with the exact number shown on each product page. When you choose TruWash, you're not just getting effective cleaning products—you're helping to provide meals to children who need them most. It's our way of making sure every purchase creates positive change beyond your home.